Privacy

General

At Essential Angel, we want to reassure you that we are very respectful of the customer information you provide and your privacy.  Therefore, we will only collect personal information from you with your prior knowledge and consent. We are dedicated to protecting your online privacy while providing you with an efficient and enjoyable online shopping experience.

The following is a description of what we do and don't do with your details.

Order Processing

For Essential Angel to process your order, we need information such as your name, email or contact number, delivery address and payment details. Other information may also be collected with your permission from time to time. This may include your comments or questions. 

Collecting Information

Essential Angel collects information and personal details when enquiries are initiated by our customers regarding our skin care products and accessories, when you login as a member of Essential Angel.

We will only use your personal information in direct correspondence to a request for information. We will never disclose personal details to a third party.

Information that you have provided us will be used in the following ways:

• To let you know about new products and also at times, the opportunity to learn about Essential Angel special offers, promotions and sales. You have the option to discontinue receiving this information by replying to the information with an unsubscribe message at any time. 
• To collate anonymous statistical data in order to gain a greater understanding of our customer base and the way they view and behave with regard to our website. This information allows us to analyse trends and demographics to help Essential Angel improve on the service provided and products offered for sale. Our hosting service provider makes a record of your visit and logs certain information, for statistical purposes.
• No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider's logs.
  
  Data storage and disclosure
  
  Information collected is stored in an appropriately secure format and held by Essential Angel for archival purposes. When the information is no longer required for the purposes for which it was collected it is deleted.

Your customer information details remain private and will not be passed on, sold or given to a third party and every attempt will be made to secure this information from theft, however, Essential Angel cannot guarantee against the theft of this information

The data is used by Essential Angel website software, and by staff involved in Essential Angel operations, only for:

• website and system administration, including monitoring to prevent security breaches;
• tailor the website to user needs; and 
• assessment, research and development.

The Essential Angel e-commerce website protects your credit card details through a powerful encryption technology called SSL. SSL was developed so that only the intended recipient will be able to decipher messages sent to their address.

However, please be aware that no data transmission over the Internet can be guaranteed as completely secure. So while we endeavor to protect your information, we cannot guarantee or declare the security of any information you transmit to us and you do so at your own risk. Once we have your customer details, we will be cautious to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

After any transaction we will destroy the credit card information you might have provided and will not keep it under any circumstances on our system. The details are processed by our bank and not retained by Essential Angel.